Terms of Service

At Appu G, we deeply value your trust and long-term association with us. To ensure transparency and seamless business operations, we request you to kindly review the following terms and guidelines.

Payment Terms

Payment Methods & Charges

Payments made via credit card will attract an additional 2.5% processing charge, which will be borne by the buyer. Additionally, GST @ 3% will be applicable on all relevant billing.

Payment Timelines

As per MSME guidelines, all outstanding payments are requested to be cleared within 45 days from the billing date, or as mutually agreed. Timely payments help us maintain efficient operations and ensure uninterrupted service.
Advance Payment Requirement
Orders will be processed upon receipt of a minimum 40% advance payment from the client.

Product Pricing Variations

Material-Based Pricing

Prices may vary depending on the materials used. Jewellery featuring old ruby stones or full AD (American Diamond) stones will be priced higher compared to those using glass stones.

Finish-Based Pricing

Certain finishes such as dual tone polish, gold polish, and rose gold polish will be priced higher than standard finishes like white or mehendi polish.

Effective Pricing Timeline

Revised pricing structures are applicable from February 2026 onwards, considering the rise in input costs despite our efforts to control pricing.

Made-to-Order Products

Price Fluctuations

For made-to-order designs, prices may vary slightly due to:

Fluctuations in metal rates
Changes in polishing costs
Increase in artisan (kaarigar) charges

We assure you that any such variations will remain reasonable and will be communicated wherever possible.

⁠Order Confirmation & Cancellation

Confirmation Requirements

Custom orders will be processed only after:

Final design approval
Agreement on pricing
Receipt of advance payment
Confirmation of timelines
Cancellation Policy

Once an order is confirmed, cancellations may not be possible, especially for customized or made-to-order products.

Quality Assurance

Product Standards

We strive to maintain consistent quality across all our products, ensuring each piece meets our standards before dispatch.

Handcrafted Nature

As most items are handcrafted, minor variations may occur. These are inherent to the process and enhance the uniqueness of each product.

Damage & Repair Policy

Appu G does not accept claims for broken pieces, damaged items, or loose stones once products are dispatched, as such issues may occur during transit. However, we are happy to assist with repairs at the customer’s cost.

⁠Additional Services

Polishing & Repairs

Appu G offers polishing and repair services for both Appu G products and other jewellery items belonging to our clients.

Charges & Logistics

All courier charges (to and from Appu G) must be borne by the client unless stated otherwise. Services such as polishing, repairs, and customization are chargeable, with costs discussed and approved beforehand.

Turnaround Time

These services require a minimum turnaround time of 25–30 days, as each item undergoes a detailed process including repair, polishing, inspection, and final packaging.

⁠Relationship & Support

Customer Commitment

At Appu G, we believe in building long-term relationships and growing together with our clients.

Assistance & Support

For any queries or assistance, our team is always available to support you. We sincerely appreciate your cooperation and continued trust. Team Appu G looks forward to serving you with the finest designs and craftsmanship.