Shipment Policy

Quality Assurance

At Appu G, we are committed to maintaining consistent quality across all our products. Each item undergoes careful inspection to ensure it meets our standards before dispatch.

Handcrafted Variations

As most of our pieces are handcrafted, minor variations in design, finish, or detailing may occur. These natural differences are not defects but rather a reflection of the uniqueness and artisanal value of each product.

Damage & Repair Policy

Appu G does not accept claims for broken pieces, damaged items, or loose stones once the products have been dispatched from our headquarters, as such issues may arise during transit. However, we are happy to assist customers with repair services, which will be chargeable and handled at the customer’s expense.

Transit Responsibility

While we take utmost care in packaging every order, we request customers to inspect their parcels immediately upon delivery. Any transit-related damage, discrepancy, or issue must be reported within 24 hours of receipt, along with proper proof, to enable us to review the concern.

Pricing Finality

Once an order is confirmed and billed, all prices are considered final. We request customers to refrain from raising negotiations or revisions after billing, as all costs are calculated in advance with due consideration.

Dispatch & Delivery Timeline

We strive to ensure timely dispatch of all orders. However, delivery timelines may vary depending on factors such as order volume, customization requirements, or unforeseen circumstances. We appreciate your understanding and assure you that any delays will be communicated proactively.